04.11.2022
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How to Connect Intercom as Data Source

How to Connect Intercom as Data Source

The integration will allow you to get new users/leads from Intercom. For example, you can transfer new leads to CRM or Google Sheets, send them as notifications to yourself or to a group of managers so as not to miss a single lead. You can also send contacts to the SMS or Email mailing service. So you can automate the process of processing new leads as efficiently as possible using the different services that you use.

Let's go through the entire Intercom setup steps together!

Navigation:
1. What data can I get from Intercom?
2. How to connect an Intercom account to ApiX-Drive?
3. Edit settings.
4. An example of data about new lead.

To start setup new connection, click "Create Connection".

How to Connect Intercom as Data Source | Create connection

Select a system as the Data Source. In this case, you must specify Intercom.

How to Connect Intercom as Data Source | System selection

Next, you need to specify an action, for example, "Get USERS / LEADS (new)" - ApiX-Drive will get from Intercom all new users/leads that appear after setup connection and starting auto-update.

How to Connect Intercom as Data Source | Action selection

The next step is to select an Intercom account from which ApiX-Drive will get data.

If there are no accounts connected to the system, click "Connect account".

How to Connect Intercom as Data Source | Account connection

In the window that opens, enter the data for authorization in your personal Intercom account.

How to Connect Intercom as Data Source | Account connection

Give your permission to ApiX-Drive to work with this account.

If, when you connect a new Intercom account, the same account is pulled up for you, switch to "incognito" mode in your browser and connect a new account.

How to Connect Intercom as Data Source | Account connection

When the connected account is displayed in the "active accounts" list, select it for further work.

Attention! If your account is in the "inactive accounts" list, check your access to this account!

How to Connect Intercom as Data Source | Account selection

There are no additional settings for this system, so just click "Continue".

How to Connect Intercom as Data Source | Editing settings

If necessary, you can set up a Data Filter, or click "Continue" to skip this step.

To learn how to configure the Data Filter, follow the link: https://apix-drive.com/en/help/data-filter

How to Connect Intercom as Data Source | Data filter

Now you can see the test data.

If you want to update test data - click "Load test data from Intercom".

If you want to change the settings - click "Edit" and you will go back one step.

If everything suits you, click "Next".

How to Connect Intercom as Data Source | Test data
How to Connect Intercom as Data Source | Test data

This completes the entire Data Source setup! See how easy it is!?

Now you can start setup the Data Destination system.

To do this, setup it yourself or go to the help section "Data Destination", select the service you need as Data Destination, and follow the setup recommendations.

Good luck!

How to Connect Intercom as Data Source | Go to the Data Destination setup