Integration Freshdesk

Freshdesk is a customer support helpdesk for small and medium businesses, individuals and startups. It allows you to conduct comprehensive monitoring of any type of interaction with customers - both by voice and in correspondence. Using the platform, you can store and classify applications and appeals, record conversations, process and respond to messages through a single interface. Freshdesk helps connect a range of customer communication channels including web chat, phone, email and social media. Another important function of the system is SLA management, with its help you can solve urgent tasks as quickly as possible. The service pays special attention to automating communication with customers, allowing you to create response templates and automate a number of internal processes. This includes the Freshdesk self-service portal, which allows customers to help themselves. Separately, it is worth noting the status system used to control the execution of applications. The service also provides opportunities for team work on applications and the formation of their hierarchy. Freshdesk is equipped with a range of tools to improve team productivity. It allows you to evenly distribute requests between operators in automatic mode, set up automation by time or event, send e-mail notifications and offers gamification elements for staff. There are forums, a knowledge base, access levels and the ability to customize settings.