Integration Freshdesk + Jira Software

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Jira Software is a highly efficient bug tracking system that is often used as a project management system. Differs in extremely wide functionality and flexibility, it is most suitable for large teams and complex projects. Users have access to such opportunities as the installation of various add-ons, including those created by third-party developers. There is also integration with popular services. According to the Atlassian company, which created Jira, the best software today is developed using this system. More