Integration Freshdesk + Kit (formerly ConvertKit)

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Kit (formerly ConvertKit) platform provides a range of online marketing automation tools. With its help, you can create email newsletters based on ready-made design templates and modify them in the built-in editor. The service allows you to send letters both manually and in automated series. Tagging, resubmitting, sales funnel creation, capture forms, targeting, segmentation, etc. are available. With Kit, you can create free landing pages and integrate your campaigns with a number of popular third-party services. Kit Commerce lets you sell digital products to those who don't have a website of their own. More