Integration Freshdesk + MailerLite

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

MailerLite is a SaaS email marketing solution that has been on the market since 2010. The number of its users, according to the company itself, has already exceeded 780,000 thousand, and the number of emails they send has reached a billion a month. Among the MailerLite tools are an email constructor that allows you to create letters from separate blocks on the principle of a constructor, the ability to create landing pages, customize pop-up messages, ample opportunities for managing the subscriber base and personalizing subscriptions, as well as analyzing campaigns. More