Integration Freshdesk + Monday.com

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

CRM-system Monday.com (Work OS) includes more than 200 ready-made templates for various tasks, projects and specializations, as well as visual supertables (more than 30 types of columns). There are a number of tools for managing marketing and creative, sales, deals, orders, and other customer relationships. The system allows you to manage projects, HR management (recruitment and adaptation of personnel), operational activities, display data through Gantt charts, forms, tables, calendars, timeline, kanban boards, etc. There are options for automating routine tasks, more than 40 integrations, online support, cloud file storage and other features. More