Integration Freshdesk + GetResponse

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

GetResponse is a range of solutions for internet marketers. The main function of the platform is the ability to create email newsletters. The user can choose from hundreds of templates and ready-made images, flexibly configure mailing options, including choosing the right time and segmenting the audience in order to launch a marketing campaign with personalized content in a short time. There are also extensive opportunities for testing the effectiveness of campaigns. GetResponse customers are offered a range of out-of-the-box integrations, including e-commerce, payment services, and more. More