Integration Freshdesk + Zoho CRM

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Zoho is a set of cloud-based software solutions and SaaS applications for business users. It includes solutions for organizing business processes, increasing productivity, setting up collaboration, etc. Users can leverage Zoho CRM to manage customer interactions, an email program, a document editor, a project management service, and a host of other applications. All programs and applications that are available on the Zoho trading platform can be used in a complex, integration of third-party services is also possible. More