Integration Freshdesk + Constant Contact

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Constant Contact online platform offers extensive functionality for email marketing, in particular for automating mailings and their design using a set of design templates. With its help, you can keep detailed statistics and analytics on mailings, manage campaigns and subscriber bases, there is a file storage, a content library and import of PDF files. Constant Contact allows you to manage SMM and event marketing campaigns, conduct surveys and coupon promotions. There are also different formats of email newsletters available here: welcome, trigger, follow-up emails, etc. More