Integration Dukaan + Freshdesk

The Dukaan ecommerce platform is designed for small businesses. With its help, aspiring entrepreneurs can quickly and easily create their own online store. A wide range of website templates and mobile applications with a large list of customizable themes is available here. Dukaan allows you to flexibly manage your store through a convenient web interface: place orders, accept online payments through a number of gateways, send goods to different countries of the world, control the assortment of goods and prices for them, keep track of business indicators, etc. Users can also create additional pages for their stores and accounts for staff, integrate external applications and plugins. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More