Freshdesk API

Freshdesk's helpdesk platform helps SMBs and startups provide customer support. In its interface, options are available for storing and classifying client requests and requests, recording conversations, and processing messages. The platform allows you to combine all channels of communication with customers in a single dashboard, including email, voice calls, social networks and web chats.

Another important tool included with Freshdesk is dedicated to SLA management, with its help companies can effectively solve urgent tasks. The service makes it possible to automate communication with customers by preparing response templates and sending them automatically. In addition, the platform interface has a built-in self-service portal for customers.

Freshdesk allows you to control the execution of tickets using the status system. Also here you can group requests by their importance and add participants to work on them together. The service makes it possible to automatically distribute requests between operators, send email notifications, and implement gamification elements to reward staff. Other features of the system include forums and a knowledge base.

In the list of other Freshdesk tools there is a REST API, the documentation for it is available at the link: https://developers.freshdesk.com/api/ It can be used to integrate the service with third-party systems for automatic data exchange and remote control of a number of functions. Namely, companies, products, groups, accounts, tickets, agents, discussions, contacts, forms, access levels, etc.

API integration development requires programming skills, but with ApiX-Drive you can connect Freshdesk with external software in no-code mode, without any special knowledge or tools.