Integration Freshdesk + Jira Service Management

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Today Jira Service Management is one of the most demanded systems for ensuring a well-coordinated work of the support service. It is also one of the most popular products of the well-known Australian company Atlassian. The system has many advantages, such as various settings, scalability for a variety of requests, the availability of a variety of convenient and useful tools, the ability to coordinate the support team with the development team, etc. Naturally, there is also the possibility of integration with other popular solutions from Atlassian. More