Integration Freshdesk + Mailgun

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Mailgun was founded in 2010 in the USA and operates on a SaaS model, allowing you to flexibly automate transactional and marketing emails via HTTP API and SMTP. Users can flexibly manage mailings by tracking emails, sending them on a schedule, and A / B testing. Mailgun provides capabilities for processing large volumes of email and extracting a number of important data from them. There is also functionality for monitoring and analytics of email campaigns with tracking options for various parameters and metrics. Traffic routing, spam filtering and email personalization options are presented separately. More