Integration Freshdesk + GoReminders

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The GoReminders cloud service allows businesses to create and send customers reminders of upcoming appointments, reservations, orders and other interactions by email and SMS, as well as request and receive confirmations to reduce the number of no-shows. The platform supports automatic calendar sync and integration with Outlook, iCal, Google Calendar and other online calendars. You can keep a schedule for sending messages, schedule recurring events, enter text messages in different languages, send reminders at a specific time before the event. GoReminders is available from desktop or mobile with a free trial. More