- First, you need to register in ApiX-Drive
- Choose what data to transfer from Freshdesk to 8x8
- Turn on auto-update
- Now the data will be automatically transferred from Freshdesk to 8x8
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Integration Freshdesk + 8x8
Create integration of Freshdesk and 8x8 yourself, without programmers
Other available integrations
Freshdesk (237 available connectors)
8x8 (153 available connectors)
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Automation capabilities of
Freshdesk and 8x8
Configure the rules once, according to which the systems will work.
Transmit data at specified intervals from Freshdesk to 8x8.
Transmit data at specified intervals from Freshdesk to 8x8.
Data source: Freshdesk, available actions:
- Get CONTACTS (modified)
- Get CONTACTS (new)
- Get TICKETS (modified)
- Get TICKETS (new)
- Get TICKETS by stage (new)
Data receiver: 8x8, available actions:
- Send SMS
F.A.Q. on integration of Freshdesk and 8x8
How is integration of Freshdesk and 8x8 carried out?
How long does the integration take?
Depending on the system you want to integrate, the setup time may vary from 5 to 30 minutes. On average, it takes 10-15 minutes.
How much does it cost to integrate Freshdesk with 8x8?
You don't need to pay for the integration, as all the functionality is available at all plans. You pay only for the amount of data transferred from one of your systems to another through our service. If you have a small amount of data per month, you can use a free plan and switch to a paid one, if necessary. More information about plans .
How many integrations are available in Apix-Drive?
At the moment, we have 258+ integrations beside Freshdesk and 8x8
Information about Freshdesk
The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More
Information about 8x8
The 8x8 communication platform offers extensive functionality for communication via SMS text messages, MMS, video conferencing, and voice phone calls. In addition, it includes a number of collaboration tools and capabilities for organizing a contact center. Online telephony supports unlimited calls, SMS and fax, and through 8x8 you can conduct video conferences from desktop or mobile devices for up to 100 participants. There is a built-in team chat, an interface for SMS / MMS-mailings, statistics and analytics options, a programmable API and support for several dozen integrations. More
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