Integration Freshdesk + Omnisend

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Omnisend cloud platform provides a range of marketing automation tools. With its help, you can prepare and launch email campaigns, creating mailings using a template database and a drag and drop constructor. There is also a library of automated workflows for online stores and ecommerce sites (greetings, reminders, reactivation, etc.). Separately, it is worth noting the functionality for audience segmentation and analytics by customers / products, as well as tools for creating a sales funnel, lead generation and lead management (pop-ups, web forms, landing pages, etc.). More