Integration Freshdesk + Apollo.io

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Apollo.io is a B2B sales promotion service that helps you generate leads, analyze opportunities, and run targeted campaigns. With it, entrepreneurs can find, engage and convert over 250 million contacts into sales from a vast database of over 60 million companies worldwide. Apollo.io offers its own contact search engine and a large number of search filters. It also helps drive sales with conversational AI and detailed analytics. The service is able to collect data on sales and communications with customers, and then use it to develop personalized reports and adjust sales strategies. More