Integration vTiger CRM + Freshdesk

Vtiger CRM is a system that allows you to increase the profitability of advertising campaigns and the conversion of visitors to orders. With its help, you can increase customer loyalty to the brand and build effective relationships with existing counterparties, as well as work with potential buyers. Access to the history of work with clients, calls and the ability to view information about them allows you to respond to the needs of the visitor as accurately as possible and make informed decisions. Another advantage of Vtiger CRM is the ability to establish effective interaction between departments: control their work, evaluate and track work on deals. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More