Integration UseResponse + Freshdesk

UseResponse is a platform that provides a set of tools for organizing customer or employee feedback. In her arsenal there are several modules for collecting feedback: through a widget on the site, a mobile application, or integration with Jira, Slack, Salesforce and other platforms through the Restful API. UseResponse allows you to create a public or private forum for feedback; a separate tool is the Help Desk support module with multi-channel support and auto-distribution of requests. In addition, the service interface has a knowledge base with the function of creating online documentation and a support chat available through instant messengers. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More