Integration Rocket.Chat + Freshdesk

The Rocket.Chat business communication platform contains a wide range of options for teamwork and communication with clients. Thanks to it, companies and entrepreneurs can combine all the communication channels with their audience on a single dashboard. Including Instagram Direct, WhatsApp Business, Facebook Messenger, Twitter, Telegram, online chat, voice calls, SMS and email newsletters. In addition, chatbots and ML applications are available to automate processes. Rocket.Chat easily integrates with third-party systems and extends the functionality of external sites/applications. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More