Integration Gravity Forms + Freshdesk

Gravity Forms is a plugin for WordPress sites that allows you to place different types of drag and drop forms on them: for registration, feedback, collecting contacts, completing surveys, placing orders, submitting support requests, online payments, etc. . With it, you can create single-page and multi-page forms with a different number of fields, as well as change their styles through CSS. Gravity Forms supports options for "anti-spam traps" and notifications that are sent every time any data is submitted through the form. You can add forms to the site through a shortcode or a function call, and you can also fix them on the sidebar using a widget. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More