Integration Freshdesk + Zoho Inventory

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Zoho Inventory cloud service is part of the Zoho CRM platform. With its help, entrepreneurs and their employees can automatically manage the processes of inventory and inventory control. The service will be convenient for small and medium-sized businesses. It includes a wide range of tools for reporting and analytics, monitoring batches of products and interacting with suppliers. Zoho Inventory easily integrates with online stores on a number of popular ecommerce platforms, including Shopify, Amazon, eBay, Etsy, and more. It allows you to flexibly track and manage regular and pending orders, as well as dropshipping. More