Integration Freshdesk + Yahoo!

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Mail service "Mail Yahoo!" offers users 1 TB of free cloud storage for emails, as well as a number of other useful features. For example, this is a quick view of messages, automatic completion of mail addresses, convenient search for information in letters, letters in folders, contacts and other information. There is a possibility of group processing of letters, as well as import of contacts from more than 200 third-party platforms. "Mail Yahoo!" easily integrates with Dropbox and Flickr, provides tools for quickly viewing images and various types of documents, spam filters and other security options. More