Integration Freshdesk + Vapi

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Businesses can use voice and text agents to handle recurring customer conversations without building the communication infrastructure from scratch. Vapi combines tools for phone calls, chat, assistant configuration and connections with external applications or data sources. This makes it possible to include conversational agents in support, sales, booking and qualification processes, while keeping the interaction connected with the systems a team already uses. The platform also provides options for monitoring activity and improving how assistants behave in real conversations. More