Integration Freshdesk + SimpleTexting

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The SimpleTexting platform provides businesses with an extensive range of services for communicating with their customers. It can be used to easily launch different types of online marketing campaigns or communicate with your audience. The service's tools allow entrepreneurs to prepare and send SMS or MMS mailings for contact lists, adding media content to them and flexibly personalizing the text. No less useful is the two-way communication option - it makes it possible to receive incoming messages and respond to them. In addition, SimpleTexting supports downloading contacts from third-party sources and the text-to-info function for quickly replenishing databases. More