Integration Freshdesk + SendFox

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

SendFox is an email marketing service that helps you automate the process of creating and running marketing campaigns. Users can create mailing lists from scratch, using an extensive list of tools for their design. And the Smart Campaigns option allows you to turn any existing web content into a ready-made letter for mailing. The built-in email generator automatically imports content from social networks, blogs and podcasts, and then creates original mailings based on it. Also, using SendFox, you can develop and send a series of letters to subscribers as part of “drip marketing” campaigns. There is also functionality for developing landing pages. More