Integration Freshdesk + Poster

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Poster online platform offers a set of tools for automating the restaurant business. With its help, users can manage orders, accept payments, control menus and ingredients, book tables, manage customer base, etc. Separately, it is worth noting the modules for managing finances, transactions and salaries. Poster also includes an analytics module with detailed statistics on sales, expenses and profits. There are also modules for warehouse management, finance and marketing, as well as a wide range of integrations offered in the app store catalog with a number of thematic categories. More