Integration Freshdesk + Mailganer

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Mailganer specializes in creating email marketing tools. Users have at their disposal a number of tools for setting up and creating email newsletters. This can be a newsletter, an advertising campaign, service messages reminding of changes in an order, etc. When creating mailings, you can use ready-made templates, as well as configure editable scripts for sending email messages, including segmenting recipients according to various criteria and sending letters based on their previous activity. More