Integration Freshdesk + KeyCRM

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

KeyCRM is a business platform that provides a single interface for collecting and processing leads and orders from different sources: websites, marketplaces, social networks, instant messengers, etc. Also, in its interface, it is convenient to communicate with customers through different accounts of Instagram, Viber, Telegram, Facebook, Email or other channels. The presence of an e-commerce module in the KeyCRM interface allows you to perform numerous operations with goods, marketplaces, warehouses, etc. It is possible to integrate an account with delivery services and payment systems. There is also an extended set of analytics options for a number of parameters: products, stores, sales, manager efficiency, etc. More