Integration Freshdesk + KeepinCRM

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The KeepinCRM platform offers end-to-end automation services for small and medium businesses. It allows entrepreneurs to manage leads and customers, flexibly coordinating all stages of interaction with them. Separately, the service interface provides options for managing contracts and tasks, as well as the ability to control the warehouse and suppliers. All KeepinCRM functions can be easily automated through a system of triggers and validations. No less useful for entrepreneurs will be the cashier module for offline retail outlets. More