Integration SnatchBot + Freshdesk

SnatchBot is a cloud service for developing chat bots for websites, mobile applications, instant messengers and other platforms. It can help you get a virtual consultant for Facebook Messenger, Skype, Line, Viber, Email, SnatchApp, Twilio, Slack, etc. The process includes several steps, from creating and customizing the bot to integrating it with the selected service. The user can independently choose the functions of the chat bot, and at the last stage, the bot will automatically adjust to the interface of the platform where it will be used. The SnatchBot service is free by default, but there is also a paid version with additional features. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More