Integration Monobank + Freshdesk

Internet bank Monobank is positioned as a retail product of "Universal Bank". This first-of-its-kind financial solution in Ukraine offers customers to make most transactions via smartphone (apps for Android and iOS are available), but some operations, such as withdrawing or depositing cash on a card, can be carried out at the cash desks of Universal Bank or partner banks. Monobank customers can open a credit card and perform a range of transactions through the mobile application, for example, transfer money to cards of other banks, pay utility bills, open deposits, etc. Users can also receive cashback for their purchases. More

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More