Integration Freshdesk + Salesmsg

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Salesmsg business communication platform provides an extensive set of tools for preparing and conducting SMS campaigns and processing incoming messages. Here you can also create MMS mailings to send media content and delegate chats to employees. The service interface supports an unlimited number of contacts and sending newsletters from different types of numbers, including short, toll-free, local, etc. Other Salesmsg options include loading contact databases from third-party sources, subscriber segmentation, and personalizing messages and media content. An analytics option is also available here for monitoring clicks, conversions and other mailing indicators. More