Integration Freshdesk + Reply.io

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Reply service provides users with tools for automating the sales process, including setting up an email communication system. Thanks to the platform, the sales department can create automated personal responses to customers, respond to leads immediately after they are received, and more. Users are given several tariff plans to choose from, and there is also a free 14-day period. A wide range of integrations is offered, including with popular CRM systems, and integration with the user's project through the API is also available. More