Integration Freshdesk + Microsoft Outlook

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Microsoft Outlook is an email client, task scheduler, contact manager and calendar. The program is offered in a web version, applications for PC (Windows, Mac), as well as mobile applications for Android and iOS. Outlook also exists in the format of a Microsoft Exchange Server client, it allows you to organize shared access to documents, tasks, mail, calendars and other manager functions for a group of users. In addition, the program has its own intelligent assistant, which automatically adds reminders of important events and other relevant information to the calendar. More