Integration Freshdesk + Orderry

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Orderry SaaS platform is designed for small and medium-sized service companies: repair shops, car services, auto parts stores, building and renovation contractors, tailor shops, cleaning companies, etc. With its help, they can accept and manage orders, maintain a customer database in the CRM module, manage warehouse and inventory, financial and accounting. Tools for product labeling, assortment analysis, order payment management (online and offline), printing document templates, employee payroll, monitoring customer reviews and a number of other features are also available here. More