Integration Freshdesk + Mobile Text Alerts

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Mobile Text Alerts cloud platform includes extensive functionality for running SMS marketing campaigns. With its help, companies and entrepreneurs can send notifications, reminders and other types of messages to customers via SMS, MMS and email newsletters. The platform allows you to process incoming and outgoing SMS messages, use an autoresponder, prepare mailings from scratch or using templates. There are also flexible options for managing the subscriber base and administering the account, reporting and analytics options, and an extensive list of integrations. More