Integration Freshdesk + Facebook Messenger

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Facebook Messenger is an instant messaging service, but this time from Facebook. One of the most popular applications in this category, the number of registered users has already exceeded one billion and continues to increase. At the same time, in order to use Messenger, it is not necessary to be a user of a social network. This application is used not only by ordinary users, in recent years it has become a real tool for marketers. Businesses large and small use it to communicate with customers, in support services and for mass mailings. More