Integration Freshdesk + Instasent

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Spanish web service Instasent provides a number of functions in the field of preparation, launch, management and analysis of indicators of SMS-mailings, allowing you to send different types of messages to more than 200 countries around the world. With its help, you can manage contacts and their groups, import contacts from external sources, program the autostart of mailings on a specific day and time. Instasent also supports sending detailed campaign reports, personalizing Sender ID, monitoring the status of the subscriber base and checking the validity of numbers in it. Integration of the service with different servers, programs and applications is available via API with support for PHP, Python, Ruby, NodeJS, Java, etc. More