Integration Freshdesk + FeedBlitz

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The FeedBlitz marketing platform effectively combines the capabilities of traditional email marketing with the potential of RSS newsletters. It allows users to automatically launch newsletters from any RSS feed, manage their lists, enable filtering based on content topics, etc. An equally useful tool of the service is a visual editor with the ability to customize email newsletters by changing the background, text and images. Among the additional features of FeedBlitz, it is worth noting the presence of sales funnels, follow-ups and contact segmentation options. More