Integration Freshdesk + Evecalls

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

EveCalls is a service designed to automate phone calls and replace ordinary call center workers. The system calls customers, communicating with them in a human voice and offers to take some action, like buying a product. Practice shows that most people are not able to determine what the robot is talking to them. EveCalls can synthesize voice or use prepared audio recordings. The system allows you to reduce the cost of calls by calling more people per hour than an ordinary human operator would. More