Integration Freshdesk + Twitter

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Twitter is one of the largest and most popular social networks based on the principle of microblogging. It allows users to post short messages up to 280 characters in length with text, photos, and videos. Also here you can repost other people's tweets (retweet) and mention other users in your tweets. Tweeting and other social networking features are possible through the web interface, desktop and mobile applications, in addition, there is an option to post tweets via SMS. Twitter allows you to group tweets using hashtags (keywords or phrases), and you can also customize your tweet feed by creating follow lists. More