Integration Freshdesk + Smartsheet

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Smartsheet Cloud Platform provides a set of collaboration, optimization, and task control tools. Users are offered a catalog of files, folders and team chats, and spreadsheets are the main element of the service. They can be created from scratch or based on various templates (for product launches, sales coordination, project planning, etc.). Smartsheet also allows you to import spreadsheets from other formats: Excel, Google, Microsoft Project, even in its interface there are cards for managing tasks and tracking their progress. More