Integration Freshdesk + Amazon SES

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Amazon Simple Email Service (also known as Amazon SES) is a cloud-based service within the Amazon Web Services platform for bulk email. With it, users can send advertising, marketing, transactional, informational and other types of email newsletters. Amazon SES allows you to create and manage campaigns through a built-in interface or external software through API or SMTP integration. Other features of the service include processing incoming emails, secure mailing directly from web domains and applications, filtering emails, separating IP addresses, user authentication, and much more. More