Integration Freshdesk + Sakari

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Sakari cloud platform allows you to create and manage various types of SMS-mailings for customers and employees: messages, notifications, reminders, alerts, etc. The service may be used by marketing, service, support, or other departments. Sakari's functionality helps to process incoming and outgoing SMS through the control panel or third-party services. It also supports an unlimited number of contacts, scheduling mailings, connecting mobile or landline numbers, SMS reply notifications, the Email to SMS function, an answering machine, MMS mailing, contact database management and a number of other functions, as well as over 1300 integrations. More