Integration Freshdesk + Messaggio

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

The Messaggio platform is designed to organize mass multichannel mailings via SMS messages, social networks and instant messengers. It allows you to send different types of messages (marketing, informational, service), defining their routing, personalizing their templates and setting up contact targeting. Messaggio helps to establish two-way communication with the audience through online chats, and also provides the ability to schedule mailings and generate reports through the statistics module. The service offers several tariff plans, and also supports integration with third-party software via API. More