Integration Freshdesk + ConvesioConvert

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

ConvesioConvert is an omni-channel marketing automation platform designed to optimize customer engagement and sales by automating personalized marketing workflows. It integrates seamlessly with WooCommerce and WordPress, enabling businesses to manage cross-channel campaigns utilizing emails, smart popups, and targeted website personalization. The platform supports marketing sequences such as abandoned cart recovery, upsells, and product review collection. It offers ready-to-use email templates, a visual workflow builder for creating complex campaigns, and advanced analytics for measuring marketing effectiveness and customer behavior across channels. More