Integration Freshdesk + CM.com

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Telecom provider CM.com from the Netherlands offers companies and entrepreneurs a package of services in the field of multichannel communication with customers, authentication and verification, as well as accepting online payments. The service allows you to launch marketing campaigns with personalization via an internal interface or SMS API, popular instant messengers and social networks, as well as process incoming and outgoing voice calls and SMS through the cloud telephony module. There are also options for sending RCS mailings and push notifications, as well as accepting online payments and connecting payments via POS terminals, QR payments, payment links, etc. Chatbots, ticketing, OTP passwords, electronic signatures and other tools are available. More