Integration Freshdesk + Clickatell

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Clickatell's communications platform offers a range of tools that enable businesses to conveniently communicate, engage and support customers across multiple channels. The Connect option helps you flexibly interact with your audience through mobile messaging. The Interact module provides automatic mailings and online support. And thanks to the Transact tool, businesses can accept payments through instant messengers without developing their own solutions. Clickatell products will be useful for banks, hotels, travel agencies, retail, airlines, telecom companies, etc. More