Integration Freshdesk + Benchmark Email

The Freshdesk platform is a helpdesk service that allows you to combine a number of customer interaction channels in its interface: web chat, phone, e-mail and social networks. Here you can save and classify customer requests, assign them different statuses and automatically distribute them among operators. SLA management, forums, knowledge base, control of access levels to applications, creation of their hierarchy and the possibility of team work on them are presented separately. Customers can use the self-service portal, there are also elements of gamification for staff. More

Benchmark Email is an online platform that provides marketers and entrepreneurs with a comprehensive set of email marketing tools. First of all, it helps them create mailing lists through a text editor, HTML editor or block editor with a set of ready-made templates. Through it, you can launch automatic email chains and analyze different metrics of email campaigns (openings, clicks, unsubscriptions, etc.), as well as conduct A / B testing. Benchmark Email provides a range of additional internet marketing tools, including subscription forms and RSS feed tools, and supports over 1,500 integrations. More